Robert H Standley Pty Ltd T/as Riddoch Insurance Services SA (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect and hold personal information that is necessary for us to provide insurance services, including:
– Your full name
– Contact details (email, phone number, address)
– Date of birth
– Driver’s licence number or other ID
– Employment details
– Financial information for insurance assessments
– Information about your insurance needs, history, and risk profile
*We do not collect sensitive health or medical information.*
We collect personal information from you directly when you:
– Contact us by phone, email, or in person
– Complete an insurance application or inquiry form
– Provide documents to support your insurance requirements
We may also collect personal information from third parties, such as:
– Our business partners, including Community Broker Network
– Insurers, underwriters, and other insurance providers
– Publicly available sources
We collect your personal information to:
– Understand your insurance needs
– Provide you with suitable insurance advice and products
– Obtain quotes and arrange insurance cover on your behalf
– Administer your insurance policies and claims
– Communicate with you
– Meet legal and regulatory requirements
We may share your information with:
– Insurance companies and underwriters
– Community Broker Network (CBN)
– Government authorities, where required by law
– Our service providers (e.g., data storage, IT support)
We will not sell your personal information to any third party.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure physical and electronic storage systems and staff training.
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, or misleading. To do so, please contact us using the details below.
If you have concerns about how we handle your personal information, you can contact us to raise your complaint. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Robert H Standley Pty Ltd T/as Riddoch Insurance Services SA
23 Hender Street, Keith SA 5267
Phone: (08) 8755 1655
Email: rissa@rissa.com.au
We may update this Privacy Policy from time to time. Changes will be published on request or made available via email upon inquiry.
Effective Date: 29 May 2025
